Zoom Is Getting Into The Customer Service Business…And Other Small Business Tech News This Week – Forbes
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(Photograph by FRANCK FIFE / AFP) / RESTRICTED TO EDITORIAL USE – Obligatory Level out OF THE ARTIST UPON … [+] PUBLICATION – For instance THE Event AS SPECIFIED Inside the CAPTION (Photograph by FRANCK FIFE/AFP by way of Getty Pictures)
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Listed right here are 5 factors in know-how that occurred this previous week And the method They’ve an effect on Your small enterprise. Did you miss them?
1 —Zoom is Getting into The client assist enterprise.
Zoom recently introduced It is growing into Buyer assist with its new offering named Zoom Contact Center. Zoom Contact Center will nonetheless work using video conferencing And might allow corporations to work together shortly with clients. With the enlargemalest, Zoom goals to streamline all elements of Buyer assist Proper into a single straightforward to entry and use system for managers and operators. (Supply: Tech Radvertar)
Why That is important In your small enterprise:
With pandemic demand waning and extra staff returning the office, Zoom Should look for alternatives elsewright here and offering video-dealing with Buyer assist mannequins appears like An excellent idea to me. However, what Desires to happen is extra integration and partnerships with completely different Buyer assist, assist desk and customer relationship advertministration apps for small companies To imagine about Zoom Contact Center as a by way ofble selection.
2 — Self-driving vans are Making a land seize shut to some huge cities.
The rising demand for autonomous automobiles are driving some speculators To grab land outdoors Of huge cities. However these Aren’t the automobiles You’d possibly anticipate. It’s …….
